Privacy Policy

1. Introduction

Marinova is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect information when you engage with our wellness yacht experiences in Phuket, Thailand. We understand that trust is essential to the restorative environment we create, and maintaining confidentiality of your personal information reflects our broader commitment to your wellbeing.

This policy applies to all individuals who visit our website, contact us for information, book our wellness experiences, or participate in our yacht journeys. For any questions regarding this policy, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when booking wellness experiences or contacting us, which may include:

• Full name and contact information, including email address, phone number, and mailing address
• Emergency contact details for safety purposes during yacht experiences
• Wellness-related information you choose to share, such as health considerations, dietary preferences, or restoration goals
• Payment information necessary to process bookings, though financial data is handled by secure third-party processors
• Communication preferences and correspondence you send to us

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• Device information including IP address, browser type, and operating system
• Website usage data such as pages visited, time spent on pages, and navigation patterns
• Cookie data that helps us understand site performance and user preferences (see our Cookie Policy for details)

2.3 Sensitive Information

We may collect wellness-related information only with your explicit consent and only to the extent necessary to provide appropriate wellness support during your experience. This information receives heightened protection and is handled with strict confidentiality by our certified practitioners.

3. How We Use Your Information

We process your personal information for the following purposes, based on legitimate business interests, contractual necessity, or your consent:

3.1 Service Delivery

• Processing and confirming bookings for wellness yacht experiences
• Customizing wellness sessions according to your preferences and needs
• Ensuring safety during yacht journeys through appropriate crew preparation
• Providing dietary accommodations and preparing suitable wellness meals

3.2 Communication

• Responding to inquiries about our wellness experiences
• Sending booking confirmations and pre-experience preparation information
• Following up after experiences to ensure satisfaction and gather feedback
• Providing updates about weather conditions or schedule changes when necessary

3.3 Improvement and Analysis

• Understanding how guests engage with our website to enhance user experience
• Analyzing feedback to improve our wellness offerings and service quality
• Developing new wellness experiences based on guest interests and needs

3.4 Legal and Safety Compliance

• Meeting maritime safety regulations and maintaining required records
• Protecting against fraud and ensuring payment security
• Complying with Thai legal requirements and responding to lawful requests from authorities

4. Information Sharing and Disclosure

We maintain strict confidentiality regarding your personal information. We do not sell, rent, or trade your data. Information is shared only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist in delivering our wellness experiences. These include payment processors, booking systems, and communication platforms. All service providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose information when required by Thai law, legal process, or legitimate governmental requests. This includes maritime safety reporting requirements and emergency response situations.

4.3 Emergency Situations

In medical emergencies during wellness experiences, we may share relevant health information with emergency responders to ensure appropriate care. This sharing is limited to what is necessary for your safety and wellbeing.

5. Data Protection and Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encrypted transmission of sensitive data using industry-standard SSL/TLS protocols
• Secure storage systems with access limited to authorized personnel who need the information for legitimate business purposes
• Regular security assessments and updates to protect against emerging threats
• Staff training on confidentiality obligations and data protection principles
• Physical security measures protecting paper records at our Phuket location

While we employ robust security measures, please understand that no internet transmission or electronic storage method is completely secure. We continuously work to maintain and improve our security practices.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy and to comply with legal obligations. Specific retention periods include:

• Booking and payment records: Retained for seven years to comply with Thai financial regulations
• Wellness session notes: Retained for three years or as long as you maintain a relationship with us
• Communication records: Retained while relevant to ongoing service or for three years, whichever is longer
• Website analytics data: Aggregated and anonymized after 26 months

When information is no longer needed, we securely delete or anonymize it according to data protection best practices.

7. Your Rights and Choices

You have important rights regarding your personal information:

7.1 Access and Correction

You may request access to the personal information we hold about you and ask that we correct any inaccuracies. We will respond to verified requests within 30 days.

7.2 Deletion and Erasure

You may request deletion of your personal information, subject to legal retention requirements. For example, we must retain certain financial records for regulatory compliance, but can delete marketing-related data upon request.

7.3 Data Portability

You may request a copy of your personal information in a structured, commonly used format that allows you to transmit it to another service provider.

7.4 Withdraw Consent

Where we process information based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

7.5 Object to Processing

You may object to certain types of processing, particularly for marketing purposes. We provide easy opt-out mechanisms in all marketing communications.

To exercise these rights, contact us at [email protected]. We will verify your identity and respond to legitimate requests in accordance with applicable law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and understand usage patterns. For detailed information about our cookie practices, including how to manage cookie preferences, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, such as payment processors or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our wellness experiences are designed for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will promptly delete it.

11. International Data Transfers

Our operations are based in Thailand. If you are accessing our services from outside Thailand, please be aware that your information will be transferred to, stored, and processed in Thailand. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. For significant changes that affect how we use your personal information, we will provide additional notice through email or prominent website notification.

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns and will respond to inquiries within 30 days.

14. Governing Law

This Privacy Policy is governed by the laws of Thailand. Any disputes arising from this policy or our data practices will be subject to the exclusive jurisdiction of Thai courts. We comply with Thailand's Personal Data Protection Act (PDPA) and relevant data protection regulations.